Privacy
Policy

1. Who We Are

We are The Pilates Gym 2025 Ltd (“TPG”, “we”, “us”, or “our”), trading from Heath Farm, Alcester Road, Wythall, B47 6AJ, United Kingdom. We operate the website thepilatesgym.co.uk and provide Pilates classes (group, private), assessments, gift vouchers, and related services. We are the Data Controller for your personal information.

2. What Personal Data We Collect

Identity & Contact Information: Name, email address, postal address, phone number.
Health Information: Medical conditions, injuries, pregnancy, physical limitations provided in assessments or registration forms.
Payment & Transaction Data: Billing address, payment details (via third-party processors), booking and attendance history, voucher use.
Marketing Preferences: Newsletter or promotional subscription choices.
Technical / Usage Data: IP address, browser details, device type, site usage (via cookies/analytics).
Communication Records: Emails, calls, or messages between you and us.

3. How We Collect Your Data

Through registration and assessment forms (online or paper).
When booking or purchasing services/vouchers.
When you contact us (email, phone, in person).
When subscribing to newsletters or marketing.
Automatically via cookies and analytics on our website.

4. Legal Bases for Processing

Contractual necessity: To provide classes, bookings, and services.
Consent: For marketing communications or optional services.
Legal obligations: Record keeping, tax, or health & safety.
Legitimate interests: Improving services, fraud prevention, business operations.

5. What We Use Your Data For

Managing bookings, payments, vouchers, and attendance.
Communicating updates, confirmations, or class changes.
Ensuring client safety by adapting classes based on health information.
Improving our services, website, and schedules.
Sending marketing (only if you have consented).
Meeting legal, tax, and regulatory obligations.

6. Sharing Your Data

We never sell your data. We may share it with trusted third parties such as booking systems, payment processors, email services, or regulators where legally required. All third parties must safeguard your data and only use it for agreed purposes.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tools to analyse traffic, improve functionality, and personalise your experience. You can manage cookies in your browser settings, though some features may not work properly if disabled.

8. Data Retention

We keep your personal data only as long as necessary for the purposes collected or as required by law. For example, financial records are retained for up to 6 years for tax purposes. Marketing data is kept until you withdraw consent.

9. Security

We use secure servers, encryption, restricted access, and staff training to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection of data sent online.

10. Your Rights

Access the data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to obligations).
Restrict or object to processing.
Withdraw consent at any time.
Request data portability where applicable.
Complain to the UK Information Commissioner’s Office (ICO).

11. Marketing Preferences

You will only receive marketing emails if you have opted in. You may unsubscribe at any time via the link in an email or by contacting us. Essential service emails (e.g. booking confirmations) cannot be opted out of.

12. Children & Age

Our services are for adults aged 18+. We do not knowingly collect data from minors. If we learn data has been collected from someone under 18 without consent, it will be deleted.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new “Last updated” date. Significant changes may be communicated by email or notices on our site.

14. Contact Us

If you have questions or wish to exercise your rights, contact us at:
The Pilates Gym 2025 Ltd
Heath Farm, Alcester Road, Wythall, B47 6AJ